27
May
Basic Training Skills
In Basic Training Skills article we will discuss the following main points in brief; preparation, environment, participants, the learning process, facilitation, questioning, yourself, and support material.
26
May
Telephone Courtesy Guidelines
The business world today revolves around personal service. As a result the telephone has become the way to do business. And, of course, this brings us lots of benefits. But your attitude towards customer service through the telephone has a great effect. Read more 
15
May
Performance Improvement
O B J E C T I V E S
The ultimate goal is to upgrade work team skills, to be capable to offer unique
services to organization’s customers that meet and exceed their expectations.
Human Performance Improvement for you 