MANAGEMENT CORE SKILLS
What is This Course About?
- If it is your job to direct other people. You are a first line manager if the people you direct do not, direct other people. This is your first step in your managerial career. Also, if you are in any position in the management line then this course is dedicated to you.
- This course will start by dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
- We take it for granted that you are familiar with the work and know the hard skills related to your work and its particular procedures. In fact, your knowledge about your job was no doubt the reason you were made a a supervisor or manager. But in addition, a new dimension has been added to your responsibilities you are now directing other people.
- This course will direct your attention to the skills you must have or develop in order to be a good supervisor or manager.
- Once you become familiar with the fundamental principles in this course your abilities as a front line or line manager can grow to keep pace, not only with your present position. But wherever your talents and performance may place you in the future.
Course Objectives
To understand and practice the basic needed skills of management.
Who should attend this Program?This program is very much useful for the following sectors/segments:
- Individual contributors
- Staff assistants
- Team leaders
- Supervisors
- Front Line Managers
- Customer Service and Customer Care
- Digital Media and Advertising
- Public Relations and Market Research
- Marketing and Project Management Consultants
- Freelancers
- Editors and Publishing Houses
- Private Schools, Institutes and Universities
- NGOs and Non-Governmental Societies
Effective Customer Communication
Course Type: Customer Care
Course Objective:
To be an effective customer communicator, to both internal and external customers by practicing the skills needed in different situations.
Mastering Front-Counter operations
COURSE OVERVIEW:
Front Counter people are the backbone of any business, however they are involved in reception, information, selling service or selling parts. They talk to more customers everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the front-counter personnel.
Mastering Supervisory Skills
COURSE TYPE:
Front-line management
COURSE TITLE:
Mastering Supervisory Skills (Course Outlines)
OBJECTIVES:
1. Have a better understanding of your responsibilities toward the company, general management and the people you supervise.
2. Deal more effectively with people.
3. Improve your own efficiency and that of your work group through proper planning and organizing.
4. Be more alert to improvement opportunities.
5. Supervise for quality, and encourage employees involvement and build a constructive work attitude.
The Master Negotiator
TRAINING TYPE: Selling Skills
Course outlines
Negotiation helps us to meet our goals and objectives, to satisfy our needs and to resolve conflicts. Really in life everything is negotiable! Also, everyone negotiate and negotiations can take place almost anywhere.
COURSE OVERVIEW:
Negotiation is usually associated with the world of business, but its impact is really much wider. It affects family relationships, personal lives, and community interactions. Negotiating is more than a business skill; it’s an essential skill for coping with the challenges of daily life. This course focuses on negotiation skills. Whether your work is centered on negotiation-selling, handling complaints, or whether you simply negotiate to make things happen on the job.
Investing Your Time Effectively
COURSE TITLE: Investing Your Time Effectively
Training Type: Front Line Management
COURSE OVERVIEW :
Time is highly personal. We all receive exactly the same number of hours in a day, but each of us uses these hours differently. The way we select to spend our time determines the quality of our lives. Although this course is categorized under “Front Line Management” training it is designed to be attended by any employee who feels the importance of time management.
About Quality
An article published in T. S. S. March 1971 written by Morsy I. M.
N.B:
The word quality is one which is not always clearly understood since it implies a relative degree of excellence, an article can be described as being of good quality or of reasonable quality depending upon the scale of judgment adopted by the person making the assessment.
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PRODUCTION OF NODULAR CAST IRON BY INJECTION OF MAGNESIUM POWDER
Research Paper Submitted to
First Metallurgical Conference
Cairo 12-15 June 1971
By
MORSY I.M., KHALIL S.E. And VISHKARIEV A.P.
EL-TABBIN METALLURGICAL INSTITUTE FOR HIGHER STUDIES
SUMMARY
Factors influencing the production of nodular graphite cast iron in Cairo Foundries of El-Nasr Casting Company were investigated. The applied technique was the injection process, which was done by introducing pure magnesium powder into the melt through a graphite tube using nitrogen as a carrier gas.
Due to the high sulfur content of the produced cast iron during the period of investigation, some trials for desulphurization were carried out, prior to treatment with magnesium. It was shown that better desulphurization can be obtained by increasing the blast temperature of the cupola, or by ladle treatment. The addition of flurospar or increased amount of line stone in cupola charge did not give a sizable effect.
The injection of 4 kg of magnesium powder per one ton of cast iron gave a 100% spheroidal graphite cast iron. The recovery of magnesium that has been obtained was found 27.5% irrespective to the high sulfur content in the base cast iron to be treated.
At the present time it is easier to obtain nodular cast iron as the sulfur content is low.
Basics of Ferrous Metallurgy
Definition:
Metallurgy is the study of
- Mining
- Refining
- Altering the properties & preparing for use
From the all known metals we are going to discuss changing the properties of:
Gray iron & Steel: In chemical terms, steels has carbon content from 0.05% to 1.70% while Gray iron has carbon from 1.7% to 4.0% .
MAINTENANCE MANAGEMENT
A Study Discussed with Bin-Laden Engineers
Jeddah 1992
Main Topics
- Preventive Maintenance
- Scheduled Inspections
- Maintenance Organization
- Diesel Engine Care
- Maintenance requirements of the following Systems
- Air Intake and Exhaust
- Lubrication
- Fuel
- Cooling
Human Performance Improvement for you 