Effective Customer Communication
Course Type: Customer Care
Course Objective:
To be an effective customer communicator, to both internal and external customers by practicing the skills needed in different situations.
TELESALES PRINCIPLES Part 2
This is part 2 of Telesales presentation which covers:
- Agenda II : Making the Sale
- Agenda III A : Potential Customers
- Agenda III B : Reducing Resistance
It can help in improving the skills of sales persons who use the telephone as a main tool in their business.
Tips to Make You More Memorable
5 Conversation Tips to Make You More Memorable in 30 Seconds or Less
How to Map Your Future
Career planning is a long process. Sometimes you get lost along the way, but hopefully this presentation can direct you to the right destination.
The professional Salesman
The Professional Salesman
Training Type: Selling Skills
OVERVIEW:
This coures will cover both fundamental and specialized selling skills. So, either new sales representatives, or newly appointed to this job can be benefited from this coures. Also experienced salesmen who want to refresh their memory and enhance their skills are most welcome. This coures has to be followed by the “Professional Selling Skills” and the “Negotiation skills workshop” . The coures is highly participating and supported by several role-plays and real situations videos.
The Professional Interviewer
COURSE TYPE:
Managing Skills
COURSE OVERVIEW:
An interview case study will be analyzed and role plays will be recorded for the class to evaluate the interview’s strengths and weaknesses.
COURSE IS TARGETED TO:
This learning session is designed for all those who conduct selection, appraisal, discipline, counseling and fact-finding interviews
سلوكيات التعامل المثلي
مقدمة
ما هو الدافع اللذى يجعل العملاء يميلون إلى اختيار المنتجات أو الخدمات التي تقدمها جهات ما و يفضلونها على منتجات الآخرين؟ على الرغم أن هذه المنتجات أو الخدمات ذات طبيعة متطابقة. أن الوصول إلى إرضاء العميل و بالتالي كسب ولائه يكمن في ألطريقه التي تعامله بها.
The Job Winner
Course Overview:
This training course is dedicated to help newly graduates young men to search, find. Apply and win a suitable job that fits with their career objectives.
How to Get a Raise
20 rules for boosting your salary, most of which actually work.
They are:
- Rule #1: You actually have to do stuff.
- Rule #2: Avoid threats and taunts.
- Rule #3: Never bluff your boss. Do your research.
- Rule #4: Only talk numbers to numbers people. Your boss may be ego-driven, not numbers-driven.
- Rule #5: Talking louder is seldom an effective persuasion strategy.
- Rule #6: Never inflate results. Trust is more important than short-term wins.
BRAINSTORMING GUIDELINES
Brainstorming is defined as a means to generate as many ideas as possible from a group of people in a short time about:
- The overall nature of a topic.
- The actions to be taken to solve a problem
- Possible causes of certain circumstances.
Human Performance Improvement for you 