MANAGEMENT CORE SKILLS
What is This Course About?
- If it is your job to direct other people. You are a first line manager if the people you direct do not, direct other people. This is your first step in your managerial career. Also, if you are in any position in the management line then this course is dedicated to you.
- This course will start by dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
- We take it for granted that you are familiar with the work and know the hard skills related to your work and its particular procedures. In fact, your knowledge about your job was no doubt the reason you were made a a supervisor or manager. But in addition, a new dimension has been added to your responsibilities you are now directing other people.
- This course will direct your attention to the skills you must have or develop in order to be a good supervisor or manager.
- Once you become familiar with the fundamental principles in this course your abilities as a front line or line manager can grow to keep pace, not only with your present position. But wherever your talents and performance may place you in the future.
Course Objectives
To understand and practice the basic needed skills of management.
Who should attend this Program?This program is very much useful for the following sectors/segments:
- Individual contributors
- Staff assistants
- Team leaders
- Supervisors
- Front Line Managers
- Customer Service and Customer Care
- Digital Media and Advertising
- Public Relations and Market Research
- Marketing and Project Management Consultants
- Freelancers
- Editors and Publishing Houses
- Private Schools, Institutes and Universities
- NGOs and Non-Governmental Societies
The Master Negotiator
TRAINING TYPE: Selling Skills
Course outlines
Negotiation helps us to meet our goals and objectives, to satisfy our needs and to resolve conflicts. Really in life everything is negotiable! Also, everyone negotiate and negotiations can take place almost anywhere.
COURSE OVERVIEW:
Negotiation is usually associated with the world of business, but its impact is really much wider. It affects family relationships, personal lives, and community interactions. Negotiating is more than a business skill; it’s an essential skill for coping with the challenges of daily life. This course focuses on negotiation skills. Whether your work is centered on negotiation-selling, handling complaints, or whether you simply negotiate to make things happen on the job.
Effective Customer Communication
Course Type: Customer Care
Course Objective:
To be an effective customer communicator, to both internal and external customers by practicing the skills needed in different situations.
Mastering Front-Counter operations
COURSE OVERVIEW:
Front Counter people are the backbone of any business, however they are involved in reception, information, selling service or selling parts. They talk to more customers everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the front-counter personnel.
About Quality
An article published in T. S. S. March 1971 written by Morsy I. M.
N.B:
The word quality is one which is not always clearly understood since it implies a relative degree of excellence, an article can be described as being of good quality or of reasonable quality depending upon the scale of judgment adopted by the person making the assessment.
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Basics of Ferrous Metallurgy
Definition:
Metallurgy is the study of
- Mining
- Refining
- Altering the properties & preparing for use
From the all known metals we are going to discuss changing the properties of:
Gray iron & Steel: In chemical terms, steels has carbon content from 0.05% to 1.70% while Gray iron has carbon from 1.7% to 4.0% .
An introduction to TQM
Quality is no longer an “optional extra”, it is a requirement for all organizations. No organization will survive without providing the quality their customer’s expect and demand. This is an introduction to quality and TQM.
How to be a Good Leader
Jacob ShriarA leader is someone who establishes a clear vision, and then guides their team towards that vision by empowering them and coaching them to greatness. A leader is someone that stays calm during a crisis, and stays laser-focused on their end goal. The skills that it takes to be a good leader is great communication, respect, passion, quick on their feet, and coach. Leadership is something that is continuously developed over time, through mentoring and staying curious.
The professional Salesman
The Professional Salesman
Training Type: Selling Skills
OVERVIEW:
This coures will cover both fundamental and specialized selling skills. So, either new sales representatives, or newly appointed to this job can be benefited from this coures. Also experienced salesmen who want to refresh their memory and enhance their skills are most welcome. This coures has to be followed by the “Professional Selling Skills” and the “Negotiation skills workshop” . The coures is highly participating and supported by several role-plays and real situations videos.
Introduction to Emotional Intelligence
Why EI (Emotional Intelligence)?
A survey of managers in a leading UK supermarket chain revealed that those high on EI experienced less stress, enjoyed better health, demonstrated higher levels of moral and performance, and reported a better quality of life. US research involving partners of multi-national consulting firm showed that those people with higher EI competencies secured $1.2 million more profit. More recent studies indicate that Emotional Intelligence is a powerful key to effective leadership.
Human Performance Improvement for you 