TELESALES PRINCIPLES Part 2
This is part 2 of Telesales presentation which covers:
- Agenda II : Making the Sale
- Agenda III A : Potential Customers
- Agenda III B : Reducing Resistance
It can help in improving the skills of sales persons who use the telephone as a main tool in their business.
سلوكيات التعامل المثلي
مقدمة
ما هو الدافع اللذى يجعل العملاء يميلون إلى اختيار المنتجات أو الخدمات التي تقدمها جهات ما و يفضلونها على منتجات الآخرين؟ على الرغم أن هذه المنتجات أو الخدمات ذات طبيعة متطابقة. أن الوصول إلى إرضاء العميل و بالتالي كسب ولائه يكمن في ألطريقه التي تعامله بها.
The Opening of a New Training Center
The Egyptian Center for Skills Development “ECSD”
المركز المصري لتطويرِ المهاراتِ
The new center will start its activities during next month (August 2014) in Smouha /Alexandria /Egypt.
Telesales Principals
COURSE T Y P E: Selling Skills
I N T R O D U C T I O N:
- No matter what we call our customers, they are the ones who are providing our organization with its income.
- Our interaction with a specific customer will likely be the basis for that customer’s entire impression of the service we offer.
- The single greatest way a company can distinguish itself from its competition is by the level of service it offers.
- The higher level of service our organization offers, the more successful it will be.
- Successful Companies are better able to compensate employees and increase the growth of their businesses.
- It is vital to the success of our organization that we provide the most positive customer service communication with each and every customer.
Telephone Courtesy
COURSE OVERVIEW:
The telephone as a great communicator should be used by us professionally. We will learn how to make and receive calls correctly and steer any telephone conversation to our benefit.
COURSE IS TARGETED TO:
Newly hired staff and all other employees who still don’t know how to make a professional use of the telephone.
Telesales Principles Part 1
The paradox of most companies is that they rely on a constant source of leads, appointments and sales in order to survive and grow. The best way of getting those leads, appointments and sales, in many cases, is through a targeted telesales campaign.
Effective Communication
“You Can’t Not Communicate”
Every survival should communicate with others to share information, gain understanding and promote action. The main reason behind most of problems is poor communication.
Learning Objectives
- Define communication and intelligent engagement.
- Know the prerequisite steps to intelligent engagement.
- Recognize the importance of effective communication.
- Practice different communication techniques.
Customer Service Understanding Expectations and Development
Customer Expectations
Customers come with needs
Companies need to focus on customer needs and wants to create customer value
Policies should be flexible to varying needs, not “one size fits all” mentality
Focus on long term relationships, not short term dollars
Golden rule – treat each customer as you would want to be treated as a customer.
Telephone Courtesy Guidelines
The business world today revolves around personal service. As a result the telephone has become the way to do business. And, of course, this brings us lots of benefits. But your attitude towards customer service through the telephone has a great effect. Read more 
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