MANAGEMENT CORE SKILLS
What is This Course About?
- If it is your job to direct other people. You are a first line manager if the people you direct do not, direct other people. This is your first step in your managerial career. Also, if you are in any position in the management line then this course is dedicated to you.
- This course will start by dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
- We take it for granted that you are familiar with the work and know the hard skills related to your work and its particular procedures. In fact, your knowledge about your job was no doubt the reason you were made a a supervisor or manager. But in addition, a new dimension has been added to your responsibilities you are now directing other people.
- This course will direct your attention to the skills you must have or develop in order to be a good supervisor or manager.
- Once you become familiar with the fundamental principles in this course your abilities as a front line or line manager can grow to keep pace, not only with your present position. But wherever your talents and performance may place you in the future.
Course Objectives
To understand and practice the basic needed skills of management.
Who should attend this Program?This program is very much useful for the following sectors/segments:
- Individual contributors
- Staff assistants
- Team leaders
- Supervisors
- Front Line Managers
- Customer Service and Customer Care
- Digital Media and Advertising
- Public Relations and Market Research
- Marketing and Project Management Consultants
- Freelancers
- Editors and Publishing Houses
- Private Schools, Institutes and Universities
- NGOs and Non-Governmental Societies
The Master Negotiator
TRAINING TYPE: Selling Skills
Course outlines
Negotiation helps us to meet our goals and objectives, to satisfy our needs and to resolve conflicts. Really in life everything is negotiable! Also, everyone negotiate and negotiations can take place almost anywhere.
COURSE OVERVIEW:
Negotiation is usually associated with the world of business, but its impact is really much wider. It affects family relationships, personal lives, and community interactions. Negotiating is more than a business skill; it’s an essential skill for coping with the challenges of daily life. This course focuses on negotiation skills. Whether your work is centered on negotiation-selling, handling complaints, or whether you simply negotiate to make things happen on the job.
Effective Customer Communication
Course Type: Customer Care
Course Objective:
To be an effective customer communicator, to both internal and external customers by practicing the skills needed in different situations.
Mastering Front-Counter operations
COURSE OVERVIEW:
Front Counter people are the backbone of any business, however they are involved in reception, information, selling service or selling parts. They talk to more customers everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the front-counter personnel.
Employee Engagement Ideas
38 Employee Engagement Ideas Your Team Will Love
By Jacob Shriar – November 8, 2016
Employee engagement is the emotional commitment that an employee has towards an organization. Many people often confuse engagement with employee happiness or employee satisfaction, and although they are close, it is not necessarily the right definition.
The definition is much more complex than that and requires a more complete view of an employee’s life at work.
That commitment comes from how well an employee’s personal goals and values align with the organization’s goals and values.
The following article by Mr. Jacob Shriar will give many idias that can be applied to increase employees engagement and reduce turnover.
Fundamentals of Pneumatic Systems
Course Overview:
This course is designed to teach the basic fundamentals of Pneumatic Systems, the main principles of compressed air supply and to identify and state the function of the various valves and actuators used and also to identify pneumatic symbols used.
Heavy Machinery Maintenance Management
Course title: Heavy Machinery Maintenance Management
Course Type: Technical
Course Level: III
Audience: Heavy machinery maintenance engineers and senior technicians.
The professional Salesman
The Professional Salesman
Training Type: Selling Skills
OVERVIEW:
This coures will cover both fundamental and specialized selling skills. So, either new sales representatives, or newly appointed to this job can be benefited from this coures. Also experienced salesmen who want to refresh their memory and enhance their skills are most welcome. This coures has to be followed by the “Professional Selling Skills” and the “Negotiation skills workshop” . The coures is highly participating and supported by several role-plays and real situations videos.
Basics of Machine Hydraulics
Course Overview:
This course is designed to teach the basic hydraulic fundamentals, to identify and state and the function of the various valves used in hydraulic systems, to identify and state the function of vane pumps, gear pumps and piston pumps, to know how to disassemble and assemble hydraulic components, to identify and state the function of ISO hydraulic symbols and to trace the oil flow and state the operation of various hydraulic systems.
Diesel Engines Systems Operation and Maintenance
Course Overview:
This technical training course is about Diesel Engines, Construction, Main Systems, Technologies, Operation, and Maintenance.
This course introduces the student to basic diesel engine theory, different systems operation, and safe service procedures. Engines from several manufacturers will be presented with emphasis on the most popular models in the Middle East market.
Human Performance Improvement for you 