MANAGEMENT CORE SKILLS
What is This Course About?
- If it is your job to direct other people. You are a first line manager if the people you direct do not, direct other people. This is your first step in your managerial career. Also, if you are in any position in the management line then this course is dedicated to you.
- This course will start by dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
- We take it for granted that you are familiar with the work and know the hard skills related to your work and its particular procedures. In fact, your knowledge about your job was no doubt the reason you were made a a supervisor or manager. But in addition, a new dimension has been added to your responsibilities you are now directing other people.
- This course will direct your attention to the skills you must have or develop in order to be a good supervisor or manager.
- Once you become familiar with the fundamental principles in this course your abilities as a front line or line manager can grow to keep pace, not only with your present position. But wherever your talents and performance may place you in the future.
Course Objectives
To understand and practice the basic needed skills of management.
Who should attend this Program?This program is very much useful for the following sectors/segments:
- Individual contributors
- Staff assistants
- Team leaders
- Supervisors
- Front Line Managers
- Customer Service and Customer Care
- Digital Media and Advertising
- Public Relations and Market Research
- Marketing and Project Management Consultants
- Freelancers
- Editors and Publishing Houses
- Private Schools, Institutes and Universities
- NGOs and Non-Governmental Societies
Effective Customer Communication
Course Type: Customer Care
Course Objective:
To be an effective customer communicator, to both internal and external customers by practicing the skills needed in different situations.
Mastering Front-Counter operations
COURSE OVERVIEW:
Front Counter people are the backbone of any business, however they are involved in reception, information, selling service or selling parts. They talk to more customers everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the front-counter personnel.
Investing Your Time Effectively
COURSE TITLE: Investing Your Time Effectively
Training Type: Front Line Management
COURSE OVERVIEW :
Time is highly personal. We all receive exactly the same number of hours in a day, but each of us uses these hours differently. The way we select to spend our time determines the quality of our lives. Although this course is categorized under “Front Line Management” training it is designed to be attended by any employee who feels the importance of time management.
Fundamentals of Pneumatic Systems
Course Overview:
This course is designed to teach the basic fundamentals of Pneumatic Systems, the main principles of compressed air supply and to identify and state the function of the various valves and actuators used and also to identify pneumatic symbols used.
Power Train Principles
Course Type: Technical Skills
Course Overview: This course will discuss the basic components and operations of power train systems. Basic components included are; clutches manual shift transmissions and power shift transmissions. Basic components and component functions are explained as they relate to the operation of various power train systems. We will discuss also methods for transferring power with hydraulic components, mechanical power train components, differentials, brakes, final drives and undercarriage. Read more 
The professional Salesman
The Professional Salesman
Training Type: Selling Skills
OVERVIEW:
This coures will cover both fundamental and specialized selling skills. So, either new sales representatives, or newly appointed to this job can be benefited from this coures. Also experienced salesmen who want to refresh their memory and enhance their skills are most welcome. This coures has to be followed by the “Professional Selling Skills” and the “Negotiation skills workshop” . The coures is highly participating and supported by several role-plays and real situations videos.
Basics of Machine Hydraulics
Course Overview:
This course is designed to teach the basic hydraulic fundamentals, to identify and state and the function of the various valves used in hydraulic systems, to identify and state the function of vane pumps, gear pumps and piston pumps, to know how to disassemble and assemble hydraulic components, to identify and state the function of ISO hydraulic symbols and to trace the oil flow and state the operation of various hydraulic systems.
The Professional Interviewer
COURSE TYPE:
Managing Skills
COURSE OVERVIEW:
An interview case study will be analyzed and role plays will be recorded for the class to evaluate the interview’s strengths and weaknesses.
COURSE IS TARGETED TO:
This learning session is designed for all those who conduct selection, appraisal, discipline, counseling and fact-finding interviews
Human Performance Improvement for you 