Skip to content

Archive for

8
Oct

Basic Supervision

Course Overview

  • If it is your job to direct other people, you are a supervisor. You are a first line manager if the people you direct do not, direct other people.
  • This course is about dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
  • This course will direct your attention to the skills you must have or develop in order to be a good supervisor.

Read more »

7
Oct

Counter Intelligence

COURSE OVERVIEW:

Counter salespeople are the backbone of any business. They talk to more customers’ everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the counter personnel.

  Read more »

1
Oct

Basic Supervision Quiz

Concept Clarification Exercise:

This multiple choice exercise should be completed before and after you attend the “Basic Supervision” course, or even if you studied its related articles and presentations. It is to help clarify your understanding of supervisory concepts and give you an idea about your progress by comparing successive achieved scores.

Read more »