Counter Intelligence

COURSE OVERVIEW:

Counter salespeople are the backbone of any business. They talk to more customers’ everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the counter personnel.

OBJECTIVES:

Counter Intelligence is designed to make more successful Parts Counter Salespersons by developing and refining their selling and interpersonal skills.

 T O P I C S:

• Essentials for Successful Selling
  • Knowledge
  • Attitude
  • Skills
  • Habits
• The Duties & Responsibilities of Parts Counterman
• The Four Components of VALUE
  • Availability
  • Quality
  • Service
  • Price
• HANDLING COMPLAINTS
• The Six Steps to Make a Sale:

1)     CUSTOMER COURTESY

2)     GATHER INFORMATION

3)     MINIMIZE RESISTANCE

4)     ASK FOR THE ORDER

5)     ADD TO THE SALE

6)     FOLLOW UP

• ROLE PLAYS

NUMBER OF ATTENDANTS:     Minimum 4 and Maximum 8 attendants

Course Reference Number:  1Cus II

Course duration:                   2 Days (12 Hours)

Course Location:                    Smouha – Alexandria – Egypt

Course Starting Date:           Wednesday 22 November 2017 

Course Fees:                              350 LE

Payment:                                   One week before course starts

Registration:                           Fill and submit the following registration form