Handling difficult customers
This presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Objections and Complaints are common to very business. People make mistakes, suppliers and customers alike can be wrong.
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Your Attitude Towards Sales
Regardless of circumstances, you always control your own attitude. Your attitude can improve the worst situation – or ruin the best one. Successful people consciously choose a positive attitude.
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About Recruiting
One of the most effective ways to reduce the need for counseling or termination conversations is to hire the right people in the first place. Most terminations are the result of poor fit with the position. The desire to fill open positions may tempt busy managers to accept marginal candidates, but that’s never the best solution or the right thing to do.
Assessment of Effective Classroom Training
Assessment of Effective Classroom Training – An Article to Trainers.
The following checklist will help you assess the effectiveness of your presentation techniques if given as training session in classroom.
Directions: Complete the checklist by checking yes or no next to each item. “No” answers indicate areas where you may need to improve the effectiveness of your presentation. Improvement ways and possible solutions are recorded to improve your classroom training in the section of comments.
How to run a successful presentation to a customer?
1. Tell a story:
You do your research in categories, i.e. competition, the market… But the client will understand more quickly if you organize the information to support your overall message.
Managing Your Time “Effectively”
COURSE OVERVIEW:
Time is highly personal. We all receive exactly the same number of hours in a day, but each of us uses these hours differently. The way we elect to spend our time determines the quality of our lives. Although this course is categorized under “Front Line Management” training it is designed to be attended by any employee who feels the importance of time management.
Time Management
You can always make more money, but you can’t make more time. Sure, these expressions seem like no-brainers, but do you honestly keep them in mind as you schedule your time?
Human Performance Improvement for you 
