Solving customer’s complaints

Follow the following prescription:

1. Listen

• Listening is very important, getting the details right first time is vital.

2. Apologize for the problem,

• Always say “Sorry that you’re facing this problem, Sir”

3. Be understanding; show the customer that you can see his anger.

• Use this phrase “I see it very annoying Sir, I will try to help to the bestof my ability.”

4. Correct the problem quickly, always know the following:

• The faster the problem solved the better.

• If not, keep your customer informed with your development.

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