Telephone Courtesy

COURSE OVERVIEW:

The telephone as a great communicator should be used by us professionally. We will learn how to make and receive calls correctly and steer any telephone conversation to our benefit.

COURSE IS TARGETED TO:

Newly hired staff and all other employees who still don’t know how to make a professional use of the telephone.

OBJECTIVES:

• To      assure that replies given by our operators and other staff members are      conforming to the quality standards required by our company.
• To      assist telephone operators to project the premium quality image, while      answering incoming calls.

CONTENTS:

• The moment you answer the phone.
• Overcoming the lost visual side.
• The stages of a telephone call:

1. The Start.
2. The Message.
3. The close.

• The importance of “The Start”.
• “There is no second chance to make a first impression”.
• Our Quality standards while answering incoming calls.
• Practicing last topic, until getting the right and consistence response from all class attendants.

COURSE DURATION:

One full day – 6 hours

Morning session: from 09:00 Am. to 03:00 Pm.

Evening Session: from 04:00 Pm to 10:00 Pm

Course DATE:

Thursday 2 March, 2017

VENUE:

Smouha – Alexandria – Egypt.

FEES:

150 LE

PAYMENT:

One week before course starts.

REGISTRATION:

Fill and submit the following registration form

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