Coaching Skills

Course Overview:

Coaching is aimed at improving performance at work. This is done by turning the activities people do into learning situations, in a planned way and under guidance.

Training Course Objectives:

1.  To be able to define the coach’s role and explains how coaching differs from the other ‘helping skills’ of advising, instructing, counseling and mentoring.
2. To know the four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback.
3. Highlight the various skills required for a good coach and the potential pitfalls.

Training Course Topics:

• WHAT IS COACHING?

• Definitions, coach’s role, who to coach, benefits, suitable and unsuitable occasions, necessary skills and qualities.
  • HELPING SKILLS
• Helping in context, types of helping skill, differences, coaching and instructing, coaching and empowerment.
  • A STRUCTURE FOR COACHING
• C O A CH: Competency, Outcomes, Action, Checking.
  • COACHING SKILLS
• Building rapport, questioning, observation, listening, matching people’s worlds, helping people change, learning to learn, planning learning, choosing a style, developing trust, giving feedback.
  • COACHING OPPORTUNITIES
• Applying the C O A CH structure in relation to yesterday’s actions, today’s opportunities and tomorrow’s plans
  • When to Coach and When to Manage
• Individual difference
• Difference between Managing and coaching
  • POTENTIAL PITFALLS
• How to deal with a variety of problem situations
  • CHECKLIST
• Checklist of questions and worked example.