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26
Apr

Measuring Future Performance

An abstract from “Flying Blind” video narrated by Professor Robert S. Kaplan

  1. How Traditional Measures Mislead
  2. Summary of Key Concepts
  3. The Balanced Scorecard

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15
Apr

Warehouse Safety

COURSE TYPE: Supervisory Skills

COURSE OVERVIEW:

  • The course will emphasize on “Safety Is Everybody’s Business”
  • Safety Cultures will be established through two main folds
    • Establish accountability for safety
    • Define safety responsibilities Read more »
14
Apr

BRAINSTORMING GUIDELINES

Brainstorming is defined as a means to generate as many ideas as possible from a group of people in a short time about:

  • The overall nature of a topic.
  • The actions to be taken to solve a problem
  • Possible causes of certain circumstances.

Read more »

10
Apr

Your Best Behavior in the Field

COURSE OVERVIEW:

Customer service is now a major contributor to us and to our company success. Customer service has an immediate priority for every one in our organization. In our competitive marketplace, the companies with great customer service will not only survive, they will thrive. This course is dedicated to field service engineers.  Read more »

10
Apr

Customer Service

COURSE TYPE:  Customer Care

COURSE OVERVIEW:

Customer services are now a major contributor to us and our company success. Customer service has an immediate priority for every one in our organization. In our competitive marketplace, the companies with great customer service will not only survive, they will thrive. Read more »

2
Apr

Preventive Maintenance “PM”

PM DEFINITION

  • PM IS A CAREFULLY PLANNED SYSTEMATIC PROGRAM OF INSPECTING, TESTING, ADJUSTING, AND SERVICING.
  • IT INVOLVES KEEPING ACCURATE RECORDS, SO PERFORMANCE AND OPERATING COSTS CAN BE EVALUATED Read more »