24
May
How to Get a Raise
20 rules for boosting your salary, most of which actually work.
They are:
- Rule #1: You actually have to do stuff.
- Rule #2: Avoid threats and taunts.
- Rule #3: Never bluff your boss. Do your research.
- Rule #4: Only talk numbers to numbers people. Your boss may be ego-driven, not numbers-driven.
- Rule #5: Talking louder is seldom an effective persuasion strategy.
- Rule #6: Never inflate results. Trust is more important than short-term wins.
19
May
Customer Delight
- The Bridge to Our Customers Customer Delight
- Objectives of this presentation
- Understand the importance of Customer & Customer Service
- Identify Internal & External customers
- Understand Moment of Truth & Service-Profit Chain
- Understand & create Customer Delight
- Practice complaint handling skills
- Tips to practice & demonstrate good customer service
14
May
Performance Improvement Vs. Training
Training is not learning… Learning is a process, not an event. It occurs over time and with experience. Training is an event that occurs to facilitate the learning process. Learning occurs when individual behavior has changed. Training is a small part of the learning organization. Trainers facilitate learning! In other words, they teach, or train, or educate, or coach. The outcome is helping others to learn. Performance is at the top of our list.
Human Performance Improvement for you 