Introduction to Emotional Intelligence

Why EI (Emotional Intelligence)?

A survey of managers in a leading UK supermarket chain revealed that those high on EI experienced less stress, enjoyed better health, demonstrated higher levels of moral and performance, and reported a better quality of life. US research involving partners of multi-national consulting firm showed that those people with higher EI competencies secured $1.2 million more profit. More recent studies indicate that Emotional Intelligence is a powerful key to effective leadership.

 Course Objectives:

• Understanding Emotional Intelligence and its components
• The practical steps to attaining EI
• Realizing the importance of perception.
• Relevant attitudes and behavior of leaders.
• Removing emotional blind-spots.

Course Main Topics:

• Introduction & history.
• What is Emotional Intelligence (EI)?
• Importance
• The 7 Elements
• So what?
• Measures
• Managing Emotions.
• Applying Emotional Intelligence
• Questions/Feedback

Duration:   Two Days