Emotional Intelligence
Emotional Intelligence (EI) is the capacity for understanding our own feelings and the feelings of others, for motivating ourselves, and for managing our emotions effectively in our relationships. EI Involves the “abilities to perceive, appraise, and express emotion; to access and/or generate feelings when they facilitate thought; to understand emotion and emotional knowledge; and to regulate emotions to promote emotional and intellectual growth.
A Customer Focus
I remember one instance when I stopped by the graphics department to drop off some charts for a presentation scheduled in the near future. While I discussed my requirements, chart by chart, the graphic artist continually nodded his head in agreement. We were in synchronized, or so I thought. I then proceeded to ask “When can I have the completed charts?” to which he replied. “Two weeks is our normal turnaround time.” I said “That’s OK.” He then went on to say, “Of course, that’s unless we get bogged down in our ongoing work or unless we get a higher priority job.”
Customer Satisfaction
All of us recognize that our time on the job is spent performing tasks that will somehow support a sale. We, as a corporation, are in business to provide goods and services in exchange of revenue.
Human Performance Improvement for you 