Customer Service Understanding Expectations and Development
Customer Expectations
Customers come with needs
Companies need to focus on customer needs and wants to create customer value
Policies should be flexible to varying needs, not “one size fits all” mentality
Focus on long term relationships, not short term dollars
Golden rule – treat each customer as you would want to be treated as a customer.
Life Secrets and Tips
1// Learn to control your emotions
The only person that can make you unhappy is you! You are the one that decides to be affected by the words and actions of others. Realize this so that the next time you experience a negative emotion, you can find the strength within yourself to overcome it.
2//2. Learn to control your mind:
What kind of skilled human are you if you cannot even control your own thoughts? While the human mind is described as being a stream of consciousness, that does not mean you can’t decide where your stream flows. Techniques like meditation and the 3 ways to flush out negative thoughts will aid you immensely in learning to control your mind.
Basic Training Skills
In Basic Training Skills article we will discuss the following main points in brief; preparation, environment, participants, the learning process, facilitation, questioning, yourself, and support material.
Performance Improvement
O B J E C T I V E S
The ultimate goal is to upgrade work team skills, to be capable to offer unique
services to organization’s customers that meet and exceed their expectations.
Human Performance Improvement for you 