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Posts from the ‘Customer P’ Category

13
Sep

Customer Satisfaction

All of us recognize that our time on the job is spent performing tasks that will somehow support a sale. We, as a corporation, are in business to provide goods and services in exchange of revenue.

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19
May

Customer Delight

  • The Bridge to Our Customers Customer Delight
  • Objectives of this presentation
    • Understand the importance of Customer & Customer Service
    • Identify Internal & External customers
    • Understand Moment of Truth & Service-Profit Chain
    • Understand & create Customer Delight
    • Practice complaint handling skills
    • Tips to practice & demonstrate good customer service

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22
Nov

Handling difficult customers

This presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.

Objections and Complaints are common to very business. People make mistakes, suppliers and customers alike can be wrong.

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26
May

Telephone Courtesy Guidelines

The business world today revolves around personal service. As a result the telephone has become the way to do business. And, of course, this brings us lots of benefits. But your attitude towards customer service through the telephone has a great effect. Read more »