Customer Delight
- The Bridge to Our Customers Customer Delight
- Objectives of this presentation
- Understand the importance of Customer & Customer Service
- Identify Internal & External customers
- Understand Moment of Truth & Service-Profit Chain
- Understand & create Customer Delight
- Practice complaint handling skills
- Tips to practice & demonstrate good customer service
Performance Improvement Vs. Training
Training is not learning… Learning is a process, not an event. It occurs over time and with experience. Training is an event that occurs to facilitate the learning process. Learning occurs when individual behavior has changed. Training is a small part of the learning organization. Trainers facilitate learning! In other words, they teach, or train, or educate, or coach. The outcome is helping others to learn. Performance is at the top of our list.
Kill procrastination
- Procrastination is to put off doing things we could (and should) do now.
- We all procrastinate at one time or other.
- When procrastination becomes a persistent habit, it is a serious threat to professional and personal success.
Job Search Strategies for the Creative Professional
The Art Institute of Las Vegas Career Services created this presentation as guidelines to help job seekers to follow genuine steps towards their goal.
Telesales Principles Part 1
The paradox of most companies is that they rely on a constant source of leads, appointments and sales in order to survive and grow. The best way of getting those leads, appointments and sales, in many cases, is through a targeted telesales campaign.
Handling difficult customers
This presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Objections and Complaints are common to very business. People make mistakes, suppliers and customers alike can be wrong.
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Time Management
You can always make more money, but you can’t make more time. Sure, these expressions seem like no-brainers, but do you honestly keep them in mind as you schedule your time?
Problem Solving and Decision Making
Presentation Key Concepts:
- Problem solving is the process of identifying problems and their causes, developing and evaluating possible solutions and taking decision action based upon this analysis.
- Effective managers learn to recognize, screen and define problems at their early stages and then to identify their underlying causes.
- Potential solutions for the removal of underlying causes are generated – logically, intuitively, or both-by individual or group thought.
- Potential solutions are evaluated within constraints imposed by the organization and by a manager’s own attitude toward risk.
- Decision making requires that managers choose between alternate courses of action; a number of mathematical tools can help to systematize the choice, which may be made upon logic, intuition, or a combination of both.
Effective Team Work
Creating strong human connections is critical to productive teams.
The trick is simply to know the basics of teamwork covered in this presentation
OBJECTIVES
- To understand the importance of working as team and the impact of team spirit on achieving organization goals.•
- To enhance participants skills when practicing teamwork concepts.•
- To be able to use techniques for handling team interpersonal problems.•
- To gain greater insight into:
- Why teams succeed and fail.
- Team norms, role and stages.
Management Core Skills
In order to survive and thrive in today’s competitive environment, professionals in all business functions need to ensure their energies and competencies are at maximum efficiency and effectiveness. This presentation could help to achieve this by promoting a healthy work-life through better understanding of the core skills needed to manage.
Human Performance Improvement for you 