ADDING TO THE SALES
Adding to the Sale is a skill by which the salesman sells the Customer everything related to his order that he may needs.
Here is a story that illustrates this and its importance.
Telesales Principals
COURSE T Y P E: Selling Skills
I N T R O D U C T I O N:
- No matter what we call our customers, they are the ones who are providing our organization with its income.
- Our interaction with a specific customer will likely be the basis for that customer’s entire impression of the service we offer.
- The single greatest way a company can distinguish itself from its competition is by the level of service it offers.
- The higher level of service our organization offers, the more successful it will be.
- Successful Companies are better able to compensate employees and increase the growth of their businesses.
- It is vital to the success of our organization that we provide the most positive customer service communication with each and every customer.
Solving customer’s complaints
Follow the following prescription:
1. Listen
• Listening is very important, getting the details right first time is vital.
2. Apologize for the problem,
• Always say “Sorry that you’re facing this problem, Sir”
3. Be understanding; show the customer that you can see his anger.
• Use this phrase “I see it very annoying Sir, I will try to help to the bestof my ability.”
4. Correct the problem quickly, always know the following:
• The faster the problem solved the better.
• If not, keep your customer informed with your development.
Telesales Principles Part 1
The paradox of most companies is that they rely on a constant source of leads, appointments and sales in order to survive and grow. The best way of getting those leads, appointments and sales, in many cases, is through a targeted telesales campaign.
Handling difficult customers
This presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Objections and Complaints are common to very business. People make mistakes, suppliers and customers alike can be wrong.
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Your Attitude Towards Sales
Regardless of circumstances, you always control your own attitude. Your attitude can improve the worst situation – or ruin the best one. Successful people consciously choose a positive attitude.
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Counter Intelligence
COURSE OVERVIEW:
Counter salespeople are the backbone of any business. They talk to more customers’ everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the counter personnel.
Human Performance Improvement for you 