Effective Customer Service
Course Overview:
- Customer services are now a major contributor to you and your company success.
- Customer service has an immediate priority for everyone in your organization.
- In existing competitive marketplace, the companies with great customer service will not only survive, they will thrive.
The Art of Assertiveness
Training Objective:
- The course aims to change the attitudes, open the minds or remove the prejudices of the target participants.
- The course will persuade participants to adopt assertive behavior in any business or personal situation.
Heavy Machinery Systems Design and Operation
Program Overview:
The use of Heavy Machinery is growing day after a day in the petroleum, construction, mining, quarry and road building industries worldwide especially in our Middle East countries to rebuild or update the existing infrastructure. Engineers who don’t have a solid understanding about different systems operation, testing, adjusting and maintaining heavy machineries will not have a good career opportunity in the future.
Heavy Machinery popular families
Course Overview
This course introduces the student to machine-specific systems. The machines covered in this course include Compact Construction Equipment, Agriculture, Excavators, Off-Highway Trucks, Wheel Loaders, Bulldozers, Scrapers and Motor Graders. The materials presented in this course are intended to give the student a general knowledge of machine-specific systems.
Interpersonal Skills
Overview:
Interpersonal skills are the life skills that we use every day to communicate and interact with other people, both individually and in groups. People with strong interpersonal skills are usually more successful in both their professional and personal lives.
Employers often seek to hire staff with ‘strong interpersonal skills’ – they want people who will work well in a team and be able to communicate effectively with colleagues, customers and clients.
Supervisory Core Skills
Course Overview:
- If it is your job to direct other people, you are a supervisor. You are a first line manager if the people you direct do not, direct other people.
- This course is about dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
Telesales Principals
COURSE T Y P E: Selling Skills
I N T R O D U C T I O N:
- No matter what we call our customers, they are the ones who are providing our organization with its income.
- Our interaction with a specific customer will likely be the basis for that customer’s entire impression of the service we offer.
- The single greatest way a company can distinguish itself from its competition is by the level of service it offers.
- The higher level of service our organization offers, the more successful it will be.
- Successful Companies are better able to compensate employees and increase the growth of their businesses.
- It is vital to the success of our organization that we provide the most positive customer service communication with each and every customer.
Telephone Courtesy
COURSE OVERVIEW:
The telephone as a great communicator should be used by us professionally. We will learn how to make and receive calls correctly and steer any telephone conversation to our benefit.
COURSE IS TARGETED TO:
Newly hired staff and all other employees who still don’t know how to make a professional use of the telephone.
Negotiation Skills
Training Type: Selling Skills
COURSE OVERVIEW:
Negotiation is usually associated with the world of business, but its impact is really much wider. It affects family relationships, personal lives, and community interactions. Negotiating is more than a business skill; it’s an essential skill for coping with the challenges of daily life. This course focuses on negotiation skills. Whether your work is centered on negotiation-selling, handling complaints, or whether you simply negotiate to make things happen on the job.
Human Performance Improvement for you 