A Customer Focus
I remember one instance when I stopped by the graphics department to drop off some charts for a presentation scheduled in the near future. While I discussed my requirements, chart by chart, the graphic artist continually nodded his head in agreement. We were in synchronized, or so I thought. I then proceeded to ask “When can I have the completed charts?” to which he replied. “Two weeks is our normal turnaround time.” I said “That’s OK.” He then went on to say, “Of course, that’s unless we get bogged down in our ongoing work or unless we get a higher priority job.”
Customer Satisfaction
All of us recognize that our time on the job is spent performing tasks that will somehow support a sale. We, as a corporation, are in business to provide goods and services in exchange of revenue.
Repair before Failure
This presentation will discuss an equipment management strategy that many equipment manufacturers promote as the key to reducing owning and operating costs of their products – Repair Before Failure.
March 2016 Training Schedule
يعلن المركز المصـرى لتطوير المهـارات
Egyptian Center for Skills Development ECSD
بالتعـــاون مـع
Vita Consultation and Training – USA
عن عقـد الدورات التدريبية التالية خلال شـهر مــارس 2016
February 2016 Training Schedule
يعلن المركز المصـرى لتطوير المهـارات
Egyptian Center for Skills Development ECSD
بالتعـــاون مـع
Vita Consultation and Training – USA
عن عقـد الدورات التدريبية التالية خلال شـهر فبراير 2016
ADDING TO THE SALES
Adding to the Sale is a skill by which the salesman sells the Customer everything related to his order that he may needs.
Here is a story that illustrates this and its importance.
سلوكيات التعامل المثلي
مقدمة
ما هو الدافع اللذى يجعل العملاء يميلون إلى اختيار المنتجات أو الخدمات التي تقدمها جهات ما و يفضلونها على منتجات الآخرين؟ على الرغم أن هذه المنتجات أو الخدمات ذات طبيعة متطابقة. أن الوصول إلى إرضاء العميل و بالتالي كسب ولائه يكمن في ألطريقه التي تعامله بها.
Customer Delight
- The Bridge to Our Customers Customer Delight
- Objectives of this presentation
- Understand the importance of Customer & Customer Service
- Identify Internal & External customers
- Understand Moment of Truth & Service-Profit Chain
- Understand & create Customer Delight
- Practice complaint handling skills
- Tips to practice & demonstrate good customer service
Your Best Behavior in the Field
COURSE OVERVIEW:
Customer service is now a major contributor to us and to our company success. Customer service has an immediate priority for every one in our organization. In our competitive marketplace, the companies with great customer service will not only survive, they will thrive. This course is dedicated to field service engineers. Read more 
Human Performance Improvement for you 