A Customer Focus

I remember one instance when I stopped by the graphics department to drop off some charts for a presentation scheduled in the near future. While I discussed my requirements, chart by chart, the graphic artist continually nodded his head in agreement. We were in synchronized, or so I thought. I then proceeded to ask “When can I have the completed charts?” to which he replied. “Two weeks is our normal turnaround time.” I said “That’s OK.”  He then went on to say, “Of course, that’s unless we get bogged down in our ongoing work or unless we get a higher priority job.”

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