Specialized Selling Skills Seminar
OVERVIEW:
In the “Fundamental Selling Skills Seminar” you learned the basic skills of the need satisfaction selling process; probing, supporting, closing and more other essential skills needed to start your career as a salesman. You followed this basic skills model and practiced your selling skills in situations in which the customer attitude toward your product was basically one of acceptance situations.
Effective Customer Service
Course Overview:
- Customer services are now a major contributor to you and your company success.
- Customer service has an immediate priority for everyone in your organization.
- In existing competitive marketplace, the companies with great customer service will not only survive, they will thrive.
Supervisory Core Skills
Course Overview:
- If it is your job to direct other people, you are a supervisor. You are a first line manager if the people you direct do not, direct other people.
- This course is about dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
Assessment of Effective Classroom Training
Assessment of Effective Classroom Training – An Article to Trainers.
The following checklist will help you assess the effectiveness of your presentation techniques if given as training session in classroom.
Directions: Complete the checklist by checking yes or no next to each item. “No” answers indicate areas where you may need to improve the effectiveness of your presentation. Improvement ways and possible solutions are recorded to improve your classroom training in the section of comments.
Basic Supervision
Course Overview
- If it is your job to direct other people, you are a supervisor. You are a first line manager if the people you direct do not, direct other people.
- This course is about dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
- This course will direct your attention to the skills you must have or develop in order to be a good supervisor.
Performance Improvement
O B J E C T I V E S
The ultimate goal is to upgrade work team skills, to be capable to offer unique
services to organization’s customers that meet and exceed their expectations.
Human Performance Improvement for you 
