Planning, scheduling and resource allocation
Presentation by: Jatin Mandhyan, published by Slideshare on February 26, 2014
ECSD March 2016 Training Schedule
يعلن المركز المصـرى لتطوير المهـارات
Egyptian Center for Skills Development ECSD
بالتعـــاون مـع
Vita Consultation and Training – USA
عن عقـد الدورات التدريبية التالية خلال شـهر مــارس 2016
Tips to Make You More Memorable
5 Conversation Tips to Make You More Memorable in 30 Seconds or Less
Decision making and Problem Solving
Objectives of this presentation:
1. To Clarify and Define the Problem.
2. To understand the benefit of collective problem solving and decision making.
3. To examine decision making models.
4. Application of Creativity in Problem Solving/Decision Making process.
5. To Plan, Practice, and To solve Problem with making decisions through case studies, role playing and group discussions.
How to Map Your Future
Career planning is a long process. Sometimes you get lost along the way, but hopefully this presentation can direct you to the right destination.
How to Get a Raise
20 rules for boosting your salary, most of which actually work.
They are:
- Rule #1: You actually have to do stuff.
- Rule #2: Avoid threats and taunts.
- Rule #3: Never bluff your boss. Do your research.
- Rule #4: Only talk numbers to numbers people. Your boss may be ego-driven, not numbers-driven.
- Rule #5: Talking louder is seldom an effective persuasion strategy.
- Rule #6: Never inflate results. Trust is more important than short-term wins.
Customer Delight
- The Bridge to Our Customers Customer Delight
- Objectives of this presentation
- Understand the importance of Customer & Customer Service
- Identify Internal & External customers
- Understand Moment of Truth & Service-Profit Chain
- Understand & create Customer Delight
- Practice complaint handling skills
- Tips to practice & demonstrate good customer service
Performance Improvement Vs. Training
Training is not learning… Learning is a process, not an event. It occurs over time and with experience. Training is an event that occurs to facilitate the learning process. Learning occurs when individual behavior has changed. Training is a small part of the learning organization. Trainers facilitate learning! In other words, they teach, or train, or educate, or coach. The outcome is helping others to learn. Performance is at the top of our list.
Human Performance Improvement for you 