Decision making and Problem Solving
Objectives of this presentation:
1. To Clarify and Define the Problem.
2. To understand the benefit of collective problem solving and decision making.
3. To examine decision making models.
4. Application of Creativity in Problem Solving/Decision Making process.
5. To Plan, Practice, and To solve Problem with making decisions through case studies, role playing and group discussions.
BRAINSTORMING GUIDELINES
Brainstorming is defined as a means to generate as many ideas as possible from a group of people in a short time about:
- The overall nature of a topic.
- The actions to be taken to solve a problem
- Possible causes of certain circumstances.
CLEAN OFF YOUR DESK
A slovenly desk may be more than just an eyesore — it could lead to poor productivity. A desk stacked with paper causes stress as people are constantly reminded of unfinished work, which leads to low productivity. Desk stress includes silent interruptions that infiltrate the work place. These interruptions are disguised as files, numerous telephone messages, and reminders written on tiny scraps of paper — all strewn on the desk. Read more 
Interpersonal Skills
Overview:
Interpersonal skills are the life skills that we use every day to communicate and interact with other people, both individually and in groups. People with strong interpersonal skills are usually more successful in both their professional and personal lives.
Employers often seek to hire staff with ‘strong interpersonal skills’ – they want people who will work well in a team and be able to communicate effectively with colleagues, customers and clients.
Counter Intelligence
COURSE OVERVIEW:
Counter salespeople are the backbone of any business. They talk to more customers’ everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the counter personnel.
Problem Solving & Decision Making
COURSE OVERVIEW:
This course concentrate on using analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. Improving the effectiveness of decision making by using a systematic approach to solving problems you will transform your skills in finding their root cause.
Problem Solving and Decision Making
Presentation Key Concepts:
- Problem solving is the process of identifying problems and their causes, developing and evaluating possible solutions and taking decision action based upon this analysis.
- Effective managers learn to recognize, screen and define problems at their early stages and then to identify their underlying causes.
- Potential solutions for the removal of underlying causes are generated – logically, intuitively, or both-by individual or group thought.
- Potential solutions are evaluated within constraints imposed by the organization and by a manager’s own attitude toward risk.
- Decision making requires that managers choose between alternate courses of action; a number of mathematical tools can help to systematize the choice, which may be made upon logic, intuition, or a combination of both.
Human Performance Improvement for you 