Supply Chain Management (SCM)
- What is this course about?
Since its inception in the early 1990’s, the field of Supply Chain Management has become tremendously important to companies in an increasingly competitive global marketplace. The term Supply Chain refers to the entire network of companies that work together to design, produce, deliver, and service products.
The Opening of a New Training Center
The Egyptian Center for Skills Development “ECSD”
المركز المصري لتطويرِ المهاراتِ
The new center will start its activities during next month (August 2014) in Smouha /Alexandria /Egypt.
Planning Skills and Setting Objectives
Training Type: Front Line Management
Training Objective:
- To learn and practice how to put realistic personal & business goals & objectives.
- To learn and practice how to put practical plans to achieve these objectives.
The Job Winner
Course Overview:
This training course is dedicated to help newly graduates young men to search, find. Apply and win a suitable job that fits with their career objectives.
Customer Delight
- The Bridge to Our Customers Customer Delight
- Objectives of this presentation
- Understand the importance of Customer & Customer Service
- Identify Internal & External customers
- Understand Moment of Truth & Service-Profit Chain
- Understand & create Customer Delight
- Practice complaint handling skills
- Tips to practice & demonstrate good customer service
Warehouse Safety
COURSE TYPE: Supervisory Skills
COURSE OVERVIEW:
- The course will emphasize on “Safety Is Everybody’s Business”
- Safety Cultures will be established through two main folds
- Establish accountability for safety
- Define safety responsibilities Read more
Your Best Behavior in the Field
COURSE OVERVIEW:
Customer service is now a major contributor to us and to our company success. Customer service has an immediate priority for every one in our organization. In our competitive marketplace, the companies with great customer service will not only survive, they will thrive. This course is dedicated to field service engineers. Read more
Customer Service
COURSE TYPE: Customer Care
COURSE OVERVIEW:
Customer services are now a major contributor to us and our company success. Customer service has an immediate priority for every one in our organization. In our competitive marketplace, the companies with great customer service will not only survive, they will thrive. Read more
Negotiation Skills Test
Negotiation is usually associated with the world of business, but its impact is really much wider. It affects family relationships, personal lives, and community interactions.
Read more
Fundamentals of Diesel Engines
This training course introduces the student to the diesel engine theory and service procedures. Diesel engine systems, applications and troubleshooting common problems will be studied. Several engine models will be presented with emphasis on water-cooled four-stroke cycle engines due to its high field
population.
Human Performance Improvement for you 