How to Reduce Presentation Anxiety
Being a powerful communicator has a tremendous transfer value to everything we do. As a presentation coach for many years, I have witnessed transformations going far beyond improved presentation skills, including increased self-esteem, greater self-confidence and an increased desire to tackle other challenges. I have felt the debilitating fear of public speaking, and I also know what it is like to bask in the appreciation. Here are seven proven tip to help you control your presentation jitters and make those annoying butterflies fly in formation:
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Problem Solving & Decision Making
COURSE OVERVIEW:
This course concentrate on using analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. Improving the effectiveness of decision making by using a systematic approach to solving problems you will transform your skills in finding their root cause.
Problem Solving and Decision Making
Presentation Key Concepts:
- Problem solving is the process of identifying problems and their causes, developing and evaluating possible solutions and taking decision action based upon this analysis.
- Effective managers learn to recognize, screen and define problems at their early stages and then to identify their underlying causes.
- Potential solutions for the removal of underlying causes are generated – logically, intuitively, or both-by individual or group thought.
- Potential solutions are evaluated within constraints imposed by the organization and by a manager’s own attitude toward risk.
- Decision making requires that managers choose between alternate courses of action; a number of mathematical tools can help to systematize the choice, which may be made upon logic, intuition, or a combination of both.
Effective Customer Communication
Course Type: Customer Care
Training Objective:
To be an effective (internal & external) customer communicator by practicing the skills needed in different situations
Effective Team Work
Creating strong human connections is critical to productive teams.
The trick is simply to know the basics of teamwork covered in this presentation
OBJECTIVES
- To understand the importance of working as team and the impact of team spirit on achieving organization goals.•
- To enhance participants skills when practicing teamwork concepts.•
- To be able to use techniques for handling team interpersonal problems.•
- To gain greater insight into:
- Why teams succeed and fail.
- Team norms, role and stages.
Fundamental Selling Skills Seminar
COURSE OVERVIEW:
This program is designed for newly employed sales representatives, or for staff newly appointed to this job. This seminar is part 1 of the three sessions embedded in the “selling skills development program”. The course should be followed by the “Specialized Selling Skills” and the “Professional Selling Skills” Seminars with about three months gap between each of them.
Effective Communication
“You Can’t Not Communicate”
Every survival should communicate with others to share information, gain understanding and promote action. The main reason behind most of problems is poor communication.
Learning Objectives
- Define communication and intelligent engagement.
- Know the prerequisite steps to intelligent engagement.
- Recognize the importance of effective communication.
- Practice different communication techniques.
Customer Service Understanding Expectations and Development
Customer Expectations
Customers come with needs
Companies need to focus on customer needs and wants to create customer value
Policies should be flexible to varying needs, not “one size fits all” mentality
Focus on long term relationships, not short term dollars
Golden rule – treat each customer as you would want to be treated as a customer.
Effective Team Work
COURSE OVERVIEW:
The secret of successful teams lies in the team members. This course aims to make you a better team member by looking at:
- How team work
- What makes a successful team?
- Ways to improve a team’s performance
COURSE IS TARGETED TO:
Human Performance Improvement for you 