Effective Communication
“You Can’t Not Communicate”
Every survival should communicate with others to share information, gain understanding and promote action. The main reason behind most of problems is poor communication.
Learning Objectives
- Define communication and intelligent engagement.
- Know the prerequisite steps to intelligent engagement.
- Recognize the importance of effective communication.
- Practice different communication techniques.
Main Topics:
- Principles of Communication
- Definition and Methods
- The sender receiver model
- Interferenc
- Face-to-Face Communication
- The verbal message
- Voice control
- The Visual message
- Body Language
- Questioning Skills
- Listening Skill
- The written Word.
- The Professional Telephone Behavior
- The Power and Perils
- Stages of a Telephone Call
- Practical Sessions
- PRE & POST-TEST
Course Duration: Four Days
Number of attendance per session 9 – 12 Participants
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