Effective Customer Communication
Course Type: Customer Care
Training Objective:
To be an effective (internal & external) customer communicator by practicing the skills needed in different situations
C o n t e n t s:
PRE-TEST
- Principles of Communication
- Definition Methods
- The sender receiver model
- Interference
- Customer Satisfaction
- The satisfied / dissatisfied customer model
- Beyond Customer Satisfaction
- Behavior
- The Power of Behavior
- Choosing and Using Behavior
- Face to Face Communication
- Body Language
- Questioning Skills
- Listening Skills
- The Professional Telephone Behavior
- The Power and Perils
- Stages of a Telephone Call
Practical Sessions
POST-TEST
Course Duration:
Two Days (12 hours)
STARTING DATE:
To be announced
VENUE: Alexandria – Egypt.
REGISTRATION:
Fill and submit the following form:
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