Telesales Principals

COURSE  T Y P E:  Selling Skills

I N T R O D U C T I O N:

• No matter what we call our customers, they are the ones who are providing our organization with its income.

• Our interaction with a specific customer will likely be the basis for that customer’s entire impression of the service we offer.

• The single greatest way a company can      distinguish itself from its competition is by the level of service it      offers.
• The higher level of service our      organization offers, the more successful it will be.
• Successful Companies are      better able to compensate employees and increase the growth of their      businesses.
• It is vital to the success of our      organization that we provide the most positive customer service      communication with each and every customer.

O  B   J   E   C   T   I   V   E   S:

This course will provide participants with simple yet effective skills and techniques which, when used exactly as directed, will improve customer contact situations, that leads to promote or sell a product or service. They are:

• Increased confidence from having the right “workable” tools.
• Reduced stress by better handling challenging situations.
• Increased job satisfaction from doing something well.
• Increased value to our product.
• Increased capability to sell a product or service through the telephone.

 M A I N  T O P I C S:

• Pre & Post Skills Inventory
• Basics:
  • Attitude /       drive
  • Confidence
  • Listening
  • Verbal &  Vocal skills
  • Preparation
  • Call Handling  Technique
  • Complaint Handling Technique
• Making the Sale
  • The psychology       of a sale
  • In-coming calls
  • Out-going calls
  • Planning calls
  • Targets
  • Plan the call campaign
  • Verbal buying signals
  • Closing
• Potential Customers
• Reducing Resistance

COURSE DURATION:

Three days – 6 hours/day

Morning session: from 09:00 Am. to 03:00 Pm.

Evening Session: from 04:00 Pm to 10:00 Pm

STARTING DATE:

Tuesday 28 March, 2017

VENUE:
Smouha – Alexandria – Egypt.

FEES:

400 LE

PAYMENT:

One week before course starts.

REGISTRATION:

Fill and submit the following registration form