Customer Service
COURSE TYPE: Customer Care
COURSE OVERVIEW:
Customer services are now a major contributor to us and our company success. Customer service has an immediate priority for every one in our organization. In our competitive marketplace, the companies with great customer service will not only survive, they will thrive.
OBJECTIVES:
Participants will realize that customer service is not a desk or department. Instead it’s a philosophy or an attitude that inhabits our culture and run throughout the entire organization
T O P I C S:
- Why do companies lose customers?
- What does “Customer Service” mean to you?
- The negative effect of poor Customer Services
- 10 dimensions of service quality!
- How can you improve customer service quality!
- How can you keep your customer come back
- How can you treat a complaining customer?
- Create your own Customer Service Action plan.
NUMBER OF ATTENDANTS:
Minimum 6 and Maximum 12 attendants.
DURATION: Two days
Refer to:
Telephone Courtesy Guidelines
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Human Performance Improvement for you 
Excellent post. I’m experiencing a few of these issues as well..
I need to to thank you for this great read!! I definitely loved every little bit of it.
I have you saved as a favorite to check out new stuff you post…