Total Quality Management (TQM)
Course Overview:
In today’s competitive environment, quality is no longer an “optional extra”, it is a requirement of all organizations. No organization will survive without providing the quality their customer’s expect and demand. Quality products and services demand total commitment and a new management system.
Course Objectives:
- To define Quality
- To define Total Quality Management
- To realize the benefits of applying a Total Quality System
- To get acquainted to ISO 9000 International Standards
TOPICS:
- Introduction
- What is quality
- What is TQM
- What is a customer
- What is a product
- Why Quality
- Quality Perspectives.
- Quality Levels
- History of Quality Management
- Quality pioneers
- Evolution of TQM Philosophies.
- Deming Philosophy
- Juran Philosophy
- Crosby Philosophy
- TQM for Middle Management
- Process Management
- Statistical Process Control (SPC)
- Process Improvement: Kaizen
- Process Improvement Tools
- Flow charts
- Check sheets
- Histograms
- Pareto diagrams
- Cause-and-effect diagrams
- Scatter diagrams
- Control charts
- Quality for the workforce
- Quality teams
- Quality circles
- ISO 9000: 2000
- TQM for Top Management
Course Reference Number: 5 MngII
Course duration: 5 Days
Course Location: Alexandria – Egypt
Course Starting Date:
Course Fees:
Payment:
Registration: Fill and submit the following registration form
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