10 Steps to be a Successful Manager
COURSE OVERVIEW:
Management is the engine that drives our organization. We require great management to ensure execution of strategies and project success, and to identify and seize new opportunities. The most common barriers to good management include:
Specialized Selling Skills Seminar
OVERVIEW:
In the “Fundamental Selling Skills Seminar” you learned the basic skills of the need satisfaction selling process; probing, supporting, closing and more other essential skills needed to start your career as a salesman. You followed this basic skills model and practiced your selling skills in situations in which the customer attitude toward your product was basically one of acceptance situations.
Effective Customer Service
Course Overview:
- Customer services are now a major contributor to you and your company success.
- Customer service has an immediate priority for everyone in your organization.
- In existing competitive marketplace, the companies with great customer service will not only survive, they will thrive.
Heavy Machinery Systems Design and Operation
Program Overview:
The use of Heavy Machinery is growing day after a day in the petroleum, construction, mining, quarry and road building industries worldwide especially in our Middle East countries to rebuild or update the existing infrastructure. Engineers who don’t have a solid understanding about different systems operation, testing, adjusting and maintaining heavy machineries will not have a good career opportunity in the future.
Interpersonal Skills
Overview:
Interpersonal skills are the life skills that we use every day to communicate and interact with other people, both individually and in groups. People with strong interpersonal skills are usually more successful in both their professional and personal lives.
Employers often seek to hire staff with ‘strong interpersonal skills’ – they want people who will work well in a team and be able to communicate effectively with colleagues, customers and clients.
Solving customer’s complaints
Follow the following prescription:
1. Listen
• Listening is very important, getting the details right first time is vital.
2. Apologize for the problem,
• Always say “Sorry that you’re facing this problem, Sir”
3. Be understanding; show the customer that you can see his anger.
• Use this phrase “I see it very annoying Sir, I will try to help to the bestof my ability.”
4. Correct the problem quickly, always know the following:
• The faster the problem solved the better.
• If not, keep your customer informed with your development.
Assessment of Effective Classroom Training
Assessment of Effective Classroom Training – An Article to Trainers.
The following checklist will help you assess the effectiveness of your presentation techniques if given as training session in classroom.
Directions: Complete the checklist by checking yes or no next to each item. “No” answers indicate areas where you may need to improve the effectiveness of your presentation. Improvement ways and possible solutions are recorded to improve your classroom training in the section of comments.
How to run a successful presentation to a customer?
1. Tell a story:
You do your research in categories, i.e. competition, the market… But the client will understand more quickly if you organize the information to support your overall message.
How to Reduce Presentation Anxiety
Being a powerful communicator has a tremendous transfer value to everything we do. As a presentation coach for many years, I have witnessed transformations going far beyond improved presentation skills, including increased self-esteem, greater self-confidence and an increased desire to tackle other challenges. I have felt the debilitating fear of public speaking, and I also know what it is like to bask in the appreciation. Here are seven proven tip to help you control your presentation jitters and make those annoying butterflies fly in formation:
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