Telephone Courtesy
COURSE OVERVIEW:
The telephone as a great communicator should be used by us professionally. We will learn how to make and receive calls correctly and steer any telephone conversation to our benefit.
COURSE IS TARGETED TO:
Newly hired staff and all other employees who still don’t know how to make a professional use of the telephone.
Job Search Strategies for the Creative Professional
The Art Institute of Las Vegas Career Services created this presentation as guidelines to help job seekers to follow genuine steps towards their goal.
Solving customer’s complaints
Follow the following prescription:
1. Listen
• Listening is very important, getting the details right first time is vital.
2. Apologize for the problem,
• Always say “Sorry that you’re facing this problem, Sir”
3. Be understanding; show the customer that you can see his anger.
• Use this phrase “I see it very annoying Sir, I will try to help to the bestof my ability.”
4. Correct the problem quickly, always know the following:
• The faster the problem solved the better.
• If not, keep your customer informed with your development.
Problems of Speaking
A business leader today who can’t make a good presentation (to boss, colleagues or the team) won’t get very far in tomorrow’s organizations. let us first consider some of the problems that occur when people are asked to “give a talk”.
Negotiation Skills
Training Type: Selling Skills
COURSE OVERVIEW:
Negotiation is usually associated with the world of business, but its impact is really much wider. It affects family relationships, personal lives, and community interactions. Negotiating is more than a business skill; it’s an essential skill for coping with the challenges of daily life. This course focuses on negotiation skills. Whether your work is centered on negotiation-selling, handling complaints, or whether you simply negotiate to make things happen on the job.
Telesales Principles Part 1
The paradox of most companies is that they rely on a constant source of leads, appointments and sales in order to survive and grow. The best way of getting those leads, appointments and sales, in many cases, is through a targeted telesales campaign.
Effective Presentations
COURSE IS TARGETED TO:
Participants could be any one who has to give a formal presentation to others.
OBJECTIVES:
To understand and practice those techniques which will assist in giving acceptable and effective presentations. Read more 
Handling difficult customers
This presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Objections and Complaints are common to very business. People make mistakes, suppliers and customers alike can be wrong.
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Your Attitude Towards Sales
Regardless of circumstances, you always control your own attitude. Your attitude can improve the worst situation – or ruin the best one. Successful people consciously choose a positive attitude.
Read more
About Recruiting
One of the most effective ways to reduce the need for counseling or termination conversations is to hire the right people in the first place. Most terminations are the result of poor fit with the position. The desire to fill open positions may tempt busy managers to accept marginal candidates, but that’s never the best solution or the right thing to do.
Human Performance Improvement for you 