Kill procrastination
- Procrastination is to put off doing things we could (and should) do now.
- We all procrastinate at one time or other.
- When procrastination becomes a persistent habit, it is a serious threat to professional and personal success.
Telesales Principals
COURSE T Y P E: Selling Skills
I N T R O D U C T I O N:
- No matter what we call our customers, they are the ones who are providing our organization with its income.
- Our interaction with a specific customer will likely be the basis for that customer’s entire impression of the service we offer.
- The single greatest way a company can distinguish itself from its competition is by the level of service it offers.
- The higher level of service our organization offers, the more successful it will be.
- Successful Companies are better able to compensate employees and increase the growth of their businesses.
- It is vital to the success of our organization that we provide the most positive customer service communication with each and every customer.
Telephone Courtesy
COURSE OVERVIEW:
The telephone as a great communicator should be used by us professionally. We will learn how to make and receive calls correctly and steer any telephone conversation to our benefit.
COURSE IS TARGETED TO:
Newly hired staff and all other employees who still don’t know how to make a professional use of the telephone.
Job Search Strategies for the Creative Professional
The Art Institute of Las Vegas Career Services created this presentation as guidelines to help job seekers to follow genuine steps towards their goal.
Solving customer’s complaints
Follow the following prescription:
1. Listen
• Listening is very important, getting the details right first time is vital.
2. Apologize for the problem,
• Always say “Sorry that you’re facing this problem, Sir”
3. Be understanding; show the customer that you can see his anger.
• Use this phrase “I see it very annoying Sir, I will try to help to the bestof my ability.”
4. Correct the problem quickly, always know the following:
• The faster the problem solved the better.
• If not, keep your customer informed with your development.
Problems of Speaking
A business leader today who can’t make a good presentation (to boss, colleagues or the team) won’t get very far in tomorrow’s organizations. let us first consider some of the problems that occur when people are asked to “give a talk”.
Telesales Principles Part 1
The paradox of most companies is that they rely on a constant source of leads, appointments and sales in order to survive and grow. The best way of getting those leads, appointments and sales, in many cases, is through a targeted telesales campaign.
Human Performance Improvement for you 