Effective Customer Communication
Course Type: Customer Care
Training Objective:
To be an effective (internal & external) customer communicator by practicing the skills needed in different situations
Effective Team Work
Creating strong human connections is critical to productive teams.
The trick is simply to know the basics of teamwork covered in this presentation
OBJECTIVES
- To understand the importance of working as team and the impact of team spirit on achieving organization goals.•
- To enhance participants skills when practicing teamwork concepts.•
- To be able to use techniques for handling team interpersonal problems.•
- To gain greater insight into:
- Why teams succeed and fail.
- Team norms, role and stages.
Fundamental Selling Skills Seminar
COURSE OVERVIEW:
This program is designed for newly employed sales representatives, or for staff newly appointed to this job. This seminar is part 1 of the three sessions embedded in the “selling skills development program”. The course should be followed by the “Specialized Selling Skills” and the “Professional Selling Skills” Seminars with about three months gap between each of them.
Effective Communication
“You Can’t Not Communicate”
Every survival should communicate with others to share information, gain understanding and promote action. The main reason behind most of problems is poor communication.
Learning Objectives
- Define communication and intelligent engagement.
- Know the prerequisite steps to intelligent engagement.
- Recognize the importance of effective communication.
- Practice different communication techniques.
Customer Service Understanding Expectations and Development
Customer Expectations
Customers come with needs
Companies need to focus on customer needs and wants to create customer value
Policies should be flexible to varying needs, not “one size fits all” mentality
Focus on long term relationships, not short term dollars
Golden rule – treat each customer as you would want to be treated as a customer.
Effective Team Work
COURSE OVERVIEW:
The secret of successful teams lies in the team members. This course aims to make you a better team member by looking at:
- How team work
- What makes a successful team?
- Ways to improve a team’s performance
COURSE IS TARGETED TO:
Participants could be any one who has to work with others to achieve a common goal.
Life Secrets and Tips
1// Learn to control your emotions
The only person that can make you unhappy is you! You are the one that decides to be affected by the words and actions of others. Realize this so that the next time you experience a negative emotion, you can find the strength within yourself to overcome it.
2//2. Learn to control your mind:
What kind of skilled human are you if you cannot even control your own thoughts? While the human mind is described as being a stream of consciousness, that does not mean you can’t decide where your stream flows. Techniques like meditation and the 3 ways to flush out negative thoughts will aid you immensely in learning to control your mind.
Management Core Skills
In order to survive and thrive in today’s competitive environment, professionals in all business functions need to ensure their energies and competencies are at maximum efficiency and effectiveness. This presentation could help to achieve this by promoting a healthy work-life through better understanding of the core skills needed to manage.
Basic Training Skills
In Basic Training Skills article we will discuss the following main points in brief; preparation, environment, participants, the learning process, facilitation, questioning, yourself, and support material.
Telephone Courtesy Guidelines
The business world today revolves around personal service. As a result the telephone has become the way to do business. And, of course, this brings us lots of benefits. But your attitude towards customer service through the telephone has a great effect. Read more 
Human Performance Improvement for you 