Your Best Behavior in the Field
COURSE OVERVIEW:
Customer service is now a major contributor to us and to our company success. Customer service has an immediate priority for every one in our organization. In our competitive marketplace, the companies with great customer service will not only survive, they will thrive. This course is dedicated to field service engineers. Read more 
Customer Service
COURSE TYPE: Customer Care
COURSE OVERVIEW:
Customer services are now a major contributor to us and our company success. Customer service has an immediate priority for every one in our organization. In our competitive marketplace, the companies with great customer service will not only survive, they will thrive. Read more
Coaching Skills
Course Overview:
Coaching is aimed at improving performance at work. This is done by turning the activities people do into learning situations, in a planned way and under guidance.
Training Course Objectives:
- To be able to define the coach’s role and explains how coaching differs from the other ‘helping skills’ of advising, instructing, counseling and mentoring.
- To know the four key stages to coaching, namely assessing current performance levels, setting outcomes for learning, agreeing tactics/initiating action, and giving feedback.
- Highlight the various skills required for a good coach and the potential pitfalls. Read more
Fundamentals of Diesel Engines
This training course introduces the student to the diesel engine theory and service procedures. Diesel engine systems, applications and troubleshooting common problems will be studied. Several engine models will be presented with emphasis on water-cooled four-stroke cycle engines due to its high field
population.
Clear Your Desk
Course Overview:
International Clear Your Desk! Day was launched in 1990 as a day when office workers around the world would stop work to clear the clutter from their desks. The day is coordinated by The Clear Your Desk! Organization and falls on the last Friday of April every year. The enthusiastic participation in this event has prompted the conduct of this course. The struggle against unnecessary paperwork is universal and whether or not you work from a cluttered desk you will recognize many of the problems which we will discuss.
Fatigue Managing at Work
Course Objectives:
Fatigue Managing at Work is designed to provide participants with the knowledge and skills to manage fatigue-related risk
1. The causes and consequences of fatigue
2. How to manage fatigue while maintaining operation and individual obligations.
3. Personal fatigue management strategies
10 Steps to be a Successful Manager
COURSE OVERVIEW:
Management is the engine that drives our organization. We require great management to ensure execution of strategies and project success, and to identify and seize new opportunities. The most common barriers to good management include:
Professional Selling Skills Seminar
OVERVIEW:
This course is targeted to senior sales staff, so, attendance of a basic selling skills course before is a prerequisite.
Specialized Selling Skills Seminar
OVERVIEW:
In the “Fundamental Selling Skills Seminar” you learned the basic skills of the need satisfaction selling process; probing, supporting, closing and more other essential skills needed to start your career as a salesman. You followed this basic skills model and practiced your selling skills in situations in which the customer attitude toward your product was basically one of acceptance situations.
Management Core Skills
OVERVIEW:
Guide lines to the core skills of success, specially tailored to newly appointed Managers
OBJECTIVES:
To understand and practice the basic needed skills of management.
Human Performance Improvement for you 