Supervisory Core Skills
Course Overview:
- If it is your job to direct other people, you are a supervisor. You are a first line manager if the people you direct do not, direct other people.
- This course is about dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
Telesales Principals
COURSE T Y P E: Selling Skills
I N T R O D U C T I O N:
- No matter what we call our customers, they are the ones who are providing our organization with its income.
- Our interaction with a specific customer will likely be the basis for that customer’s entire impression of the service we offer.
- The single greatest way a company can distinguish itself from its competition is by the level of service it offers.
- The higher level of service our organization offers, the more successful it will be.
- Successful Companies are better able to compensate employees and increase the growth of their businesses.
- It is vital to the success of our organization that we provide the most positive customer service communication with each and every customer.
Telephone Courtesy
COURSE OVERVIEW:
The telephone as a great communicator should be used by us professionally. We will learn how to make and receive calls correctly and steer any telephone conversation to our benefit.
COURSE IS TARGETED TO:
Newly hired staff and all other employees who still don’t know how to make a professional use of the telephone.
Effective Presentations
COURSE IS TARGETED TO:
Participants could be any one who has to give a formal presentation to others.
OBJECTIVES:
To understand and practice those techniques which will assist in giving acceptable and effective presentations. Read more 
Managing Your Time “Effectively”
COURSE OVERVIEW:
Time is highly personal. We all receive exactly the same number of hours in a day, but each of us uses these hours differently. The way we elect to spend our time determines the quality of our lives. Although this course is categorized under “Front Line Management” training it is designed to be attended by any employee who feels the importance of time management.
Problem Solving & Decision Making
COURSE OVERVIEW:
This course concentrate on using analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. Improving the effectiveness of decision making by using a systematic approach to solving problems you will transform your skills in finding their root cause.
Fundamental Selling Skills Seminar
COURSE OVERVIEW:
This program is designed for newly employed sales representatives, or for staff newly appointed to this job. This seminar is part 1 of the three sessions embedded in the “selling skills development program”. The course should be followed by the “Specialized Selling Skills” and the “Professional Selling Skills” Seminars with about three months gap between each of them.
Effective Communication
“You Can’t Not Communicate”
Every survival should communicate with others to share information, gain understanding and promote action. The main reason behind most of problems is poor communication.
Learning Objectives
- Define communication and intelligent engagement.
- Know the prerequisite steps to intelligent engagement.
- Recognize the importance of effective communication.
- Practice different communication techniques.
Effective Team Work
COURSE OVERVIEW:
The secret of successful teams lies in the team members. This course aims to make you a better team member by looking at:
- How team work
- What makes a successful team?
- Ways to improve a team’s performance
COURSE IS TARGETED TO:
Human Performance Improvement for you 