Counter Intelligence
COURSE OVERVIEW:
Counter salespeople are the backbone of any business. They talk to more customers’ everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the counter personnel.
Effective Customer Communication
Course Type: Customer Care
Training Objective:
To be an effective (internal & external) customer communicator by practicing the skills needed in different situations
Fundamental Selling Skills Seminar
COURSE OVERVIEW:
This program is designed for newly employed sales representatives, or for staff newly appointed to this job. This seminar is part 1 of the three sessions embedded in the “selling skills development program”. The course should be followed by the “Specialized Selling Skills” and the “Professional Selling Skills” Seminars with about three months gap between each of them.
Effective Communication
“You Can’t Not Communicate”
Every survival should communicate with others to share information, gain understanding and promote action. The main reason behind most of problems is poor communication.
Learning Objectives
- Define communication and intelligent engagement.
- Know the prerequisite steps to intelligent engagement.
- Recognize the importance of effective communication.
- Practice different communication techniques.
Customer Service Understanding Expectations and Development
Customer Expectations
Customers come with needs
Companies need to focus on customer needs and wants to create customer value
Policies should be flexible to varying needs, not “one size fits all” mentality
Focus on long term relationships, not short term dollars
Golden rule – treat each customer as you would want to be treated as a customer.
Telephone Courtesy Guidelines
The business world today revolves around personal service. As a result the telephone has become the way to do business. And, of course, this brings us lots of benefits. But your attitude towards customer service through the telephone has a great effect. Read more 
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