A Customer Focus
I remember one instance when I stopped by the graphics department to drop off some charts for a presentation scheduled in the near future. While I discussed my requirements, chart by chart, the graphic artist continually nodded his head in agreement. We were in synchronized, or so I thought. I then proceeded to ask “When can I have the completed charts?” to which he replied. “Two weeks is our normal turnaround time.” I said “That’s OK.” He then went on to say, “Of course, that’s unless we get bogged down in our ongoing work or unless we get a higher priority job.”
Customer Satisfaction
All of us recognize that our time on the job is spent performing tasks that will somehow support a sale. We, as a corporation, are in business to provide goods and services in exchange of revenue.
Retail selling skills
The selling is an art which is a true character of a successful man!
This presentation by “Koustoov Majumdar” discusses the basic tasks to do during retail selling
What Great Managers Do
Exceptional managers find and capitalize on their employees’ unique strengths. Learn how they do it with this 6 minute HBR Video Presentation.
The Professional Manager
What is This Course About?
- If it is your job to direct other people. You are a first line manager if the people you direct do not, direct other people. This is your first step in your managerial career. Also, if you are in any position in the management line then this course is dedicated to you.
- This course will start by dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
- We take it for granted that you are familiar with the work and know the hard skills related to your work and its particular procedures. In fact, your knowledge about your job was no doubt the reason you were made a a supervisor or manager. But in addition, a new dimension has been added to your responsibilities you are now directing other people.
Employee Engagement Ideas
38 Employee Engagement Ideas Your Team Will Love
By Jacob Shriar – November 8, 2016
Employee engagement is the emotional commitment that an employee has towards an organization. Many people often confuse engagement with employee happiness or employee satisfaction, and although they are close, it is not necessarily the right definition.
The definition is much more complex than that and requires a more complete view of an employee’s life at work.
That commitment comes from how well an employee’s personal goals and values align with the organization’s goals and values.
The following article by Mr. Jacob Shriar will give many idias that can be applied to increase employees engagement and reduce turnover.
Planning, scheduling and resource allocation
Presentation by: Jatin Mandhyan, published by Slideshare on February 26, 2014
Repair before Failure
This presentation will discuss an equipment management strategy that many equipment manufacturers promote as the key to reducing owning and operating costs of their products – Repair Before Failure.
Human Performance Improvement for you 