Time Management
You can always make more money, but you can’t make more time. Sure, these expressions seem like no-brainers, but do you honestly keep them in mind as you schedule your time?
Basic Supervision
Course Overview
- If it is your job to direct other people, you are a supervisor. You are a first line manager if the people you direct do not, direct other people.
- This course is about dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
- This course will direct your attention to the skills you must have or develop in order to be a good supervisor.
Counter Intelligence
COURSE OVERVIEW:
Counter salespeople are the backbone of any business. They talk to more customers’ everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the counter personnel.
Basic Supervision Quiz
Concept Clarification Exercise:
This multiple choice exercise should be completed before and after you attend the “Basic Supervision” course, or even if you studied its related articles and presentations. It is to help clarify your understanding of supervisory concepts and give you an idea about your progress by comparing successive achieved scores.
How to Reduce Presentation Anxiety
Being a powerful communicator has a tremendous transfer value to everything we do. As a presentation coach for many years, I have witnessed transformations going far beyond improved presentation skills, including increased self-esteem, greater self-confidence and an increased desire to tackle other challenges. I have felt the debilitating fear of public speaking, and I also know what it is like to bask in the appreciation. Here are seven proven tip to help you control your presentation jitters and make those annoying butterflies fly in formation:
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Problem Solving & Decision Making
COURSE OVERVIEW:
This course concentrate on using analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. Improving the effectiveness of decision making by using a systematic approach to solving problems you will transform your skills in finding their root cause.
Effective Customer Communication
Course Type: Customer Care
Training Objective:
To be an effective (internal & external) customer communicator by practicing the skills needed in different situations
Fundamental Selling Skills Seminar
COURSE OVERVIEW:
This program is designed for newly employed sales representatives, or for staff newly appointed to this job. This seminar is part 1 of the three sessions embedded in the “selling skills development program”. The course should be followed by the “Specialized Selling Skills” and the “Professional Selling Skills” Seminars with about three months gap between each of them.
Effective Communication
“You Can’t Not Communicate”
Every survival should communicate with others to share information, gain understanding and promote action. The main reason behind most of problems is poor communication.
Learning Objectives
- Define communication and intelligent engagement.
- Know the prerequisite steps to intelligent engagement.
- Recognize the importance of effective communication.
- Practice different communication techniques.
Customer Service Understanding Expectations and Development
Customer Expectations
Customers come with needs
Companies need to focus on customer needs and wants to create customer value
Policies should be flexible to varying needs, not “one size fits all” mentality
Focus on long term relationships, not short term dollars
Golden rule – treat each customer as you would want to be treated as a customer.
Human Performance Improvement for you 