Telephone Courtesy
COURSE OVERVIEW:
The telephone as a great communicator should be used by us professionally. We will learn how to make and receive calls correctly and steer any telephone conversation to our benefit.
COURSE IS TARGETED TO:
Newly hired staff and all other employees who still don’t know how to make a professional use of the telephone.
Job Search Strategies for the Creative Professional
The Art Institute of Las Vegas Career Services created this presentation as guidelines to help job seekers to follow genuine steps towards their goal.
Telesales Principles Part 1
The paradox of most companies is that they rely on a constant source of leads, appointments and sales in order to survive and grow. The best way of getting those leads, appointments and sales, in many cases, is through a targeted telesales campaign.
Effective Presentations
COURSE IS TARGETED TO:
Participants could be any one who has to give a formal presentation to others.
OBJECTIVES:
To understand and practice those techniques which will assist in giving acceptable and effective presentations. Read more 
Handling difficult customers
This presentation covers some special situations that salespersons normally face. We will cover here how to handle objections, complaints and awkward customers.
Objections and Complaints are common to very business. People make mistakes, suppliers and customers alike can be wrong.
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Your Attitude Towards Sales
Regardless of circumstances, you always control your own attitude. Your attitude can improve the worst situation – or ruin the best one. Successful people consciously choose a positive attitude.
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How to run a successful presentation to a customer?
1. Tell a story:
You do your research in categories, i.e. competition, the market… But the client will understand more quickly if you organize the information to support your overall message.
Time Management
You can always make more money, but you can’t make more time. Sure, these expressions seem like no-brainers, but do you honestly keep them in mind as you schedule your time?
Basic Supervision Quiz
Concept Clarification Exercise:
This multiple choice exercise should be completed before and after you attend the “Basic Supervision” course, or even if you studied its related articles and presentations. It is to help clarify your understanding of supervisory concepts and give you an idea about your progress by comparing successive achieved scores.
How to Reduce Presentation Anxiety
Being a powerful communicator has a tremendous transfer value to everything we do. As a presentation coach for many years, I have witnessed transformations going far beyond improved presentation skills, including increased self-esteem, greater self-confidence and an increased desire to tackle other challenges. I have felt the debilitating fear of public speaking, and I also know what it is like to bask in the appreciation. Here are seven proven tip to help you control your presentation jitters and make those annoying butterflies fly in formation:
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Human Performance Improvement for you 