Managing Your Time “Effectively”
COURSE OVERVIEW:
Time is highly personal. We all receive exactly the same number of hours in a day, but each of us uses these hours differently. The way we elect to spend our time determines the quality of our lives. Although this course is categorized under “Front Line Management” training it is designed to be attended by any employee who feels the importance of time management.
Basic Supervision
Course Overview
- If it is your job to direct other people, you are a supervisor. You are a first line manager if the people you direct do not, direct other people.
- This course is about dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
- This course will direct your attention to the skills you must have or develop in order to be a good supervisor.
Counter Intelligence
COURSE OVERVIEW:
Counter salespeople are the backbone of any business. They talk to more customers’ everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the counter personnel.
Problem Solving & Decision Making
COURSE OVERVIEW:
This course concentrate on using analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. Improving the effectiveness of decision making by using a systematic approach to solving problems you will transform your skills in finding their root cause.
Effective Customer Communication
Course Type: Customer Care
Training Objective:
To be an effective (internal & external) customer communicator by practicing the skills needed in different situations
Fundamental Selling Skills Seminar
COURSE OVERVIEW:
This program is designed for newly employed sales representatives, or for staff newly appointed to this job. This seminar is part 1 of the three sessions embedded in the “selling skills development program”. The course should be followed by the “Specialized Selling Skills” and the “Professional Selling Skills” Seminars with about three months gap between each of them.
Effective Communication
“You Can’t Not Communicate”
Every survival should communicate with others to share information, gain understanding and promote action. The main reason behind most of problems is poor communication.
Learning Objectives
- Define communication and intelligent engagement.
- Know the prerequisite steps to intelligent engagement.
- Recognize the importance of effective communication.
- Practice different communication techniques.
Effective Team Work
COURSE OVERVIEW:
The secret of successful teams lies in the team members. This course aims to make you a better team member by looking at:
- How team work
- What makes a successful team?
- Ways to improve a team’s performance
COURSE IS TARGETED TO:
Human Performance Improvement for you 