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25
Aug

MANAGEMENT CORE SKILLS

What is This Course About?

  • If it is your job to direct other people. You are a first line manager if the people you direct do not, direct other people. This is your first step in your managerial career. Also, if you are in any position in the management line then this course is dedicated to you.
  • This course will start by dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
  • We take it for granted that you are familiar with the work and know the hard skills related to your work and its particular procedures. In fact, your knowledge about your job was no doubt the reason you were made a a supervisor or manager. But in addition, a new dimension has been added to your responsibilities you are now directing other people.
  • This course will direct your attention to the skills you must have or develop in order to be a good supervisor or manager.
  • Once you become familiar with the fundamental principles in this course your abilities as a front line or line manager can grow to keep pace, not only with your present position. But wherever your talents and performance may place you in the future.

 Course Objectives

To understand and practice the basic needed skills of management.

Who should attend this Program?This program is very much useful for the following sectors/segments:

  • Individual contributors
  • Staff assistants
  • Team leaders
  • Supervisors
  • Front Line Managers
  • Customer Service and Customer Care
  • Digital Media and Advertising
  • Public Relations and Market Research
  • Marketing and Project Management Consultants
  • Freelancers
  • Editors and Publishing Houses
  • Private Schools, Institutes and Universities
  • NGOs and Non-Governmental Societies
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3
Aug

The Master Negotiator

TRAINING TYPE: Selling Skills

Course outlines

Negotiation helps us to meet our goals and objectives, to satisfy our needs and to resolve conflicts. Really in life everything is negotiable! Also, everyone negotiate and negotiations can take place almost anywhere.

COURSE OVERVIEW:

Negotiation is usually associated with the world of business, but its impact is really much wider. It affects family relationships, personal lives, and community interactions. Negotiating is more than a business skill; it’s an essential skill for coping with the challenges of daily life. This course focuses on negotiation skills. Whether your work is centered on negotiation-selling, handling complaints, or whether you simply negotiate to make things happen on the job.

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3
Aug

Effective Customer Communication

Course Type: Customer Care

Course Objective:

To be an effective customer communicator, to both internal and external customers by practicing the skills needed in different situations.

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