Effective Customer Communication

Course Type: Customer Care

Course Objective:

To be an effective customer communicator, to both internal and external customers by practicing the skills needed in different situations.

Course Contents:

• Warm-up Quiz:

• Principles of Communication
  • Definition Methods
  • The sender receiver model
  • Interference
• Customer Satisfaction
  • The satisfied / dissatisfied customer model
  • Beyond Customer Satisfaction.
• Behavior
  • The Power of Behavior
  • Choosing and Using Behavior
• Face to Face Communication
  • Body Language
  • Questioning Skills
  • Listening Skills
• The Professional Telephone Behavior “PTB”
  • The Benefits and Drawbacks.
  • Stages of a Telephone Call

• Practical Sessions
• Post-course Evaluation.

Course Duration: 12 hours online , through 3 sessions, 4 Hours each session.

Course Starting Date:

During the first two weeks of September, 2026.

Course Fees:

• 800.00 LE per session, 2200.00 LE for the complete course.
• Special discount for early registrations, and for groups.

REGISTRATION:

Fill and submit the following form: