Mastering Front-Counter operations
COURSE OVERVIEW:
Front Counter people are the backbone of any business, however they are involved in reception, information, selling service or selling parts. They talk to more customers everyday than anyone else in the organization. At least nine out of ten of these “opportunities’ should result in a sale. Customer satisfaction, sales, profits and the ultimate success of our business greatly depend on the ability of the front-counter personnel.
Investing Your Time Effectively
COURSE TITLE: Investing Your Time Effectively
Training Type: Front Line Management
COURSE OVERVIEW :
Time is highly personal. We all receive exactly the same number of hours in a day, but each of us uses these hours differently. The way we select to spend our time determines the quality of our lives. Although this course is categorized under “Front Line Management” training it is designed to be attended by any employee who feels the importance of time management.
Mastering Supervisory Skills
COURSE TYPE:
Front-line management
COURSE TITLE:
Mastering Supervisory Skills (Course Outlines)
OBJECTIVES:
1. Have a better understanding of your responsibilities toward the company, general management and the people you supervise.
2. Deal more effectively with people.
3. Improve your own efficiency and that of your work group through proper planning and organizing.
4. Be more alert to improvement opportunities.
5. Supervise for quality, and encourage employees involvement and build a constructive work attitude.
Human Performance Improvement for you 