Effective Customer Service
Course Overview:
- Customer services are now a major contributor to you and your company success.
- Customer service has an immediate priority for everyone in your organization.
- In existing competitive marketplace, the companies with great customer service will not only survive, they will thrive.
The Art of Assertiveness
Training Objective:
- The course aims to change the attitudes, open the minds or remove the prejudices of the target participants.
- The course will persuade participants to adopt assertive behavior in any business or personal situation.
Heavy Machinery Systems Design and Operation
Program Overview:
The use of Heavy Machinery is growing day after a day in the petroleum, construction, mining, quarry and road building industries worldwide especially in our Middle East countries to rebuild or update the existing infrastructure. Engineers who don’t have a solid understanding about different systems operation, testing, adjusting and maintaining heavy machineries will not have a good career opportunity in the future.
Interpersonal Skills
Overview:
Interpersonal skills are the life skills that we use every day to communicate and interact with other people, both individually and in groups. People with strong interpersonal skills are usually more successful in both their professional and personal lives.
Employers often seek to hire staff with ‘strong interpersonal skills’ – they want people who will work well in a team and be able to communicate effectively with colleagues, customers and clients.
Supervisory Core Skills
Course Overview:
- If it is your job to direct other people, you are a supervisor. You are a first line manager if the people you direct do not, direct other people.
- This course is about dealing with people, as they are your most valuable asset to use to achieve their needs, company goals and your objectives.
Job Search Strategies for the Creative Professional
The Art Institute of Las Vegas Career Services created this presentation as guidelines to help job seekers to follow genuine steps towards their goal.
Assessment of Effective Classroom Training
Assessment of Effective Classroom Training – An Article to Trainers.
The following checklist will help you assess the effectiveness of your presentation techniques if given as training session in classroom.
Directions: Complete the checklist by checking yes or no next to each item. “No” answers indicate areas where you may need to improve the effectiveness of your presentation. Improvement ways and possible solutions are recorded to improve your classroom training in the section of comments.
Managing Your Time “Effectively”
COURSE OVERVIEW:
Time is highly personal. We all receive exactly the same number of hours in a day, but each of us uses these hours differently. The way we elect to spend our time determines the quality of our lives. Although this course is categorized under “Front Line Management” training it is designed to be attended by any employee who feels the importance of time management.
Time Management
You can always make more money, but you can’t make more time. Sure, these expressions seem like no-brainers, but do you honestly keep them in mind as you schedule your time?
Basic Supervision Quiz
Concept Clarification Exercise:
This multiple choice exercise should be completed before and after you attend the “Basic Supervision” course, or even if you studied its related articles and presentations. It is to help clarify your understanding of supervisory concepts and give you an idea about your progress by comparing successive achieved scores.
Human Performance Improvement for you 
