9
May
Telesales Principals
COURSE T Y P E: Selling Skills
I N T R O D U C T I O N:
- No matter what we call our customers, they are the ones who are providing our organization with its income.
- Our interaction with a specific customer will likely be the basis for that customer’s entire impression of the service we offer.
- The single greatest way a company can distinguish itself from its competition is by the level of service it offers.
- The higher level of service our organization offers, the more successful it will be.
- Successful Companies are better able to compensate employees and increase the growth of their businesses.
- It is vital to the success of our organization that we provide the most positive customer service communication with each and every customer.
7
May
Telephone Courtesy
COURSE OVERVIEW:
The telephone as a great communicator should be used by us professionally. We will learn how to make and receive calls correctly and steer any telephone conversation to our benefit.
COURSE IS TARGETED TO:
Newly hired staff and all other employees who still don’t know how to make a professional use of the telephone.
10
Nov
Assessment of Effective Classroom Training
Assessment of Effective Classroom Training – An Article to Trainers.
The following checklist will help you assess the effectiveness of your presentation techniques if given as training session in classroom.
Directions: Complete the checklist by checking yes or no next to each item. “No” answers indicate areas where you may need to improve the effectiveness of your presentation. Improvement ways and possible solutions are recorded to improve your classroom training in the section of comments.
Human Performance Improvement for you 
